Privacy Policy

At HS Kids (“Softness They Can Feel”), we cherish the trust you place in us when selecting organic, ultra-soft apparel and essentials for your little ones. We are committed to safeguarding the privacy and personal details of all parents, guardians, and visitors who visit our store and digital boutique.

1. Introduction & Who We Are

HS Kids is an infant, toddler, and children’s boutique based in Lahore, Pakistan. We specialize in delicate baby rompers, heirloom knitwear, breathable muslin sets, and everyday kids’ clothing designed with pure, baby-safe fabrics.

Our official registered address and boutique studio is located at Upper Floor, 22-A, Block 1 Orchard, Paragon City, Barki Road, Lahore, Pakistan. For any privacy-related queries, you may reach our dedicated compliance officer directly at support@hskids.com.pk or call/WhatsApp us at +92 300 1274454.

2. Our Strict Commitment to Children’s Privacy

Because our products are crafted for babies, toddlers, and young children, protecting family privacy is paramount to everything we do.

• No Direct Collection from Children: Our website, catalog, and checkout systems are exclusively intended for purchase by adults (parents, guardians, gift-givers aged 18 and older). We never knowingly collect or store personal data directly from children under the age of 13.
• Sizing Information: When parents select age categories (such as 0-3 Months, 3-6 Months, or Toddler 2-3Y), this sizing data is solely used to deliver the correct garment fit and is never linked to external tracking profiles.

3. Information We Collect

To provide a seamless shopping experience and deliver parcels directly to your doorstep, we collect necessary personal details when you interact with our boutique:

• Contact & Account Data: Your name, email address, physical delivery address, city, postal code, and phone / WhatsApp number.
• Order & Purchase History: Products chosen, size selections, date of order, order notes, total payment amount, and delivery preferences.
• Cash on Delivery (COD) & Payment Data: For Cash on Delivery, your contact number is used to confirm dispatch and coordinate doorstep delivery. For digital transactions (credit/debit cards, bank transfers, mobile wallets), payments are processed directly through secure, PCI-compliant payment gateways. HS Kids never sees, stores, or captures your credit card numbers or bank security codes.
• Customer Support Records: Inquiries, size consultation messages, and feedback shared with our team over WhatsApp or email.
• Technical & Browsing Data: Standard browser cookies, IP addresses, and device identifiers used to maintain your cart and analyze site performance.

4. How We Use Your Information

We process your information exclusively for legitimate, retail-related purposes, including:

1. Order Processing & Fulfillment: Verifying, packaging, and dispatching your chosen garments to your address.
2. Doorstep Delivery Coordination: Sharing shipping addresses and contact numbers with licensed courier partners (TCS, Call Courier, Leopards, Trax) to ensure smooth delivery across Pakistan.
3. Order Tracking & Customer Support: Sending SMS or WhatsApp notifications with tracking links, order confirmations, and responding to sizing inquiries.
4. Safety & Fraud Prevention: Validating orders to protect both our customers and our boutique from fraudulent orders or spam.
5. Curated Updates (With Your Consent): Notifying you of new seasonal collections, organic cotton restocks, and exclusive holiday deals if you subscribe to our newsletter or WhatsApp club. You can opt out at any time.

5. Information Sharing & Third Parties

HS Kids upholds the highest ethical standards. We do not sell, rent, trade, or monetize your personal or contact information to third-party advertisers or data brokers under any circumstances.

Information is disclosed solely to trusted service providers essential for running our operations:

• Courier & Logistics Partners: Handing over parcel labels containing your name, delivery address, and contact number.
• Payment Gateways & Banking Partners: Encrypted token communication for authorized digital transactions.
• Technical Infrastructure: Secure web hosting, database backups, and SSL encryption services that maintain our e-commerce platform.
• Legal Obligations: When strictly required by Pakistani law, regulatory authority, or legal process.

6. Cookies & Session Storage

Our website utilizes standard session cookies to provide essential shopping functionality:

• Essential Cookies: Required to keep track of items added to your shopping cart, remember your language/currency, and maintain your account login.
• Preference Cookies: Remembering your previously viewed items and size selections so you don’t have to re-enter them upon return.
• Performance & Analytics Cookies: Helping us understand which product categories are most loved and identifying any slow-loading pages so we can optimize your experience.

You can adjust your browser settings to block or delete cookies at any time, though some interactive cart features may be limited.

7. Data Security & Storage

We implement industry-standard physical, electronic, and administrative safeguards to keep your personal data secure. All communications between your browser and our website are protected with 256-bit SSL (Secure Socket Layer) encryption. Access to customer records is restricted strictly to authorized staff members on a need-to-know basis.

8. Your Rights & Control

As our valued customer, you have full control over your personal data:

• Access & Correction: You may review or update your saved delivery addresses and account details at any time through the My Account page.
• Data Deletion: You may request the permanent deletion of your customer profile and account history by emailing support@hskids.com.pk.
• Marketing Opt-Out: To unsubscribe from promotional emails or WhatsApp updates, click the unsubscribe link in the email or reply “STOP” to our WhatsApp message.

9. Changes to This Privacy Policy

We may periodically update this policy to reflect enhancements in our store services, logistical capabilities, or relevant legal requirements. Any modifications will be posted here with an updated revision date.

10. Contacting Us

If you have questions, feedback, or concerns regarding your privacy, please feel free to reach out to our team:

• Studio & Boutique: Upper Floor, 22-A, Block 1 Orchard, Paragon City, Barki Road, Lahore, Pakistan
• WhatsApp & Phone: +92 300 1274454
• Customer Support Email: support@hskids.com.pk
• Support Hours: Monday through Saturday, 10:00 AM – 7:00 PM PKT