Last updated: October 28, 2026
At HS Kids, your baby’s comfort and your peace of mind are our highest priorities. We know that infants and toddlers grow rapidly, and choosing the right size online can occasionally require an adjustment. That is why we offer an easy, transparent 7-Day Return & Exchange Policy across Pakistan.
1. Our 7-Day Hassle-Free Exchange Policy
If you are not completely satisfied with your purchase, or if an outfit does not fit your child as expected, you may exchange it for another size, color, or alternative design within 7 days from the date of parcel delivery.
We want you to dress your little one with total confidence. Our customer care team is available on WhatsApp to guide you on sizing charts, fabric measurements, and replacement options.
2. Eligibility & Garment Condition
To qualify for a successful exchange or return, garments must meet the following criteria:
- Unworn & Unwashed: Items must be completely unused, free of perfume, baby oil, formula stains, laundry detergent scent, or signs of wear.
- Original Tags & Packaging: All HS Kids brand tags, labels, and original protective polybags must remain attached and intact.
- Proof of Purchase: A valid HS Kids Order Number, invoice, or digital order confirmation must accompany the return request.
3. Infant Hygiene & Non-Returnable Items
Due to strict infant health and sanitary standards, certain delicate essentials cannot be returned or exchanged once the safety seal or packaging has been opened, unless they arrive damaged or defective:
- Newborn intimates, undershirts, and cloth diapers.
- Silicone bibs, pacifier clips, teethers, and feeding essentials.
- Baby socks, tights, mittens, and caps with broken hygiene seals.
- Items purchased during Clearance, Flash Sales, or marked as “Final Sale” (size exchange may be accommodated subject to inventory availability).
4. Damaged, Defective, or Incorrect Deliveries
Every single HS Kids garment undergoes thorough hand-checking before leaving our fulfillment center. However, if you receive a damaged piece, stitching defect, or an incorrect item:
- Please notify us within 48 hours of receiving the package.
- Send clear photos or a short video showing the defect, along with your Order ID, to our WhatsApp support at 0300 1274454.
- We will immediately arrange a free doorstep replacement or replacement dispatch at absolutely zero extra cost to you.
5. Step-by-Step Return & Exchange Process
Initiating an exchange is quick and convenient:
- Contact Support: WhatsApp our team at +92 300 1274454 with your Order ID and the new size or item you would like instead.
- Approval & Instructions: Our representative will verify stock availability and provide you with return dispatch authorization.
- Pack Securely: Place the unworn garment with all original tags inside the packaging, along with a slip noting your Order ID and contact number.
- Ship to Our Studio: Send the package via any traceable courier service (e.g. TCS, Call Courier, Leopards, Trax) to:
HS Kids Returns Department
Upper Floor, 22-A, Block 1 Orchard, Paragon City, Barki Road, Lahore, Pakistan
Phone / WhatsApp: 0300 1274454 - Dispatch Receipt: Share the courier tracking slip with us on WhatsApp so we can monitor incoming transit.
6. Refund Process & Settlement Methods
Once your returned package arrives at our studio, our quality assurance team will inspect the items within 24 to 48 hours.
- Size & Product Exchange: Once approved, your replacement item will be dispatched immediately. Shipping for the replacement is free of charge.
- Store Credit / Gift Voucher: If the desired item is out of stock, we can issue an instant digital voucher valid for 12 months with no expiration pressure.
- Cash on Delivery (COD) Cash Refunds: For Cash on Delivery orders where an exchange is unavailable, refunds are disbursed directly to your Bank Account, JazzCash, or EasyPaisa within 3 to 5 business days after inspection.
- Card / Online Payments: Refunds for prepaid debit/credit card orders will be credited back to the original card. Banking channels typically reflect this reversal in 7 to 10 working days.
- Note: Original courier shipping charges (if any) are non-refundable unless the return is due to a defect or our dispatch error.
7. Shipping Costs for Returns
For standard size exchanges or preference changes, customer is responsible for the courier cost of returning the parcel to our Lahore studio. In return, HS Kids covers the shipping charges to dispatch the new exchanged item back to your home.
In cases of defective, flawed, or erroneously shipped items, HS Kids bears 100% of all round-trip delivery costs.
8. Need Assistance with Sizing?
Avoid exchanges before ordering! If you’re unsure about fit or fabric weight, chat with our styling advisors before placing your order. We are happy to provide exact measurements in centimeters or inches.
- WhatsApp: +92 300 1274454
- Email: support@hskids.com.pk
- Store Hours: Monday – Saturday, 10:00 AM – 7:00 PM PKT